Besides Seller Warranty provided by your vendor, In order to obtain a faster service,CP encourages customers to obtain service from his/her original vendor. However, should customers have difficulty obtaining service, CP is always willing to assist all customers to trouble shoot, repair or replace our defective product. Also provides a fast on-line technical support. A quick trouble shooting prior to any return may save a tremendous amount of cost and time. Please access the On-Line Technical Support.
Attention : Warranty period may not reflect warranty extension bought at point of purchase or local resellers. Please contact point of warranty extension purchase for services during extended warranty coverage. This warranty information does not apply to OEM products.
Warranty Effective Date
From the Date of Manufacture The warranty period starts from the manufacture date. To determine the warranty entitlement for the product, the Customer must carefully verify the first four digits of the Products serial number. The first two-digit number represents the manufacture year and the subsequent two-digit number represents for the manufacture month. For example: “ 0312 234562 ” means its manufacture date is December, 2003 “ 0402 234562 ” means its manufacture date is February, 2004
Limited Warranty Period by Product
CP Motherboards are warranted for 3 year limited warranty (Two (2) years Parts & Labor, and the third Year Parts ONLY, shipping and handling fee will be required). CP VGA Products are warranted for 3 year limited warranty (Two (2) years Parts & Labor, and the third Year Parts ONLY, shipping and handling fee will be required). CP Net PCs/Barebone Systems Products are warranted for Two (2) Years Parts & Labor. CP LCD PC Barebone Systems are warranted for 15 months Parts & Labor. CP Mega PC Products are warranted for 12 months Parts & Labor (Motherboard and Power Supply for Two (2) Years Parts & Labor.) CP MP3/CE Products are warranted for 12 months Parts & Labor. CP Communication Products are warranted for 12 months Parts & Labor. CP Power Supply Products are warranted for 16 months from the manufacture date. CP Multimedia Devices Products (i.e., StarCam, StarDock, StarReader) are warranted for 16 months from the manufacture date. Note: Repaired, replaced or exchanged Product will be warranted for the remainder of the original warranty.
Limited Warranty Coverage
Should a product prove to be defective in material or workmanship during the warranty period, MSI will, at its sole option, repair the product or replace with a same or similar product. Replacement Product may include new, remanufactured, or refurbished product and parts. CP will provide one-way freight free of charge via UPS or Fed-x Ground Service when returning the product to the customer. 3rd Year Warranty Shipping and Handling fees: For Motherboard: $35.00 per unit For VGA: $45.00 per unit Note: 1. In order to expedite service, MSI encourages all users to register their MSI products. 2. Currently CP does not directly offer any warranty extensions. Please contact your place of purchase for any independent warranty extensions that may be available through the reseller. Any warranty extensions provided by the reseller are independent of MSI.
Limited Warranty Exclusions
1. Products damaged by any catastrophe, accident or from neglect, misuse, fault, improper assembly, improper maintenance, inadequate return packaging, or negligence by the customer or any third party. There will be no warranty for external cause to the Products such as, but not limited to, failure of or faulty electric power, air conditioning, operator error, failure or malfunction of any data communications system. MSI will not repair or replace product that has not been sold or leased to customer or any third party. 2. Service and repair of accessories, apparatus, attachments or any other devices which are not MSI Products or options. 3. Defacing of product or product labeling (label alterations, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes. 4. Unauthorized changes, modifications or alterations in or to the Products not installed by CP. 5. Damage to or loss of any programs, data, or removable storage media. 6. Installation, relocation or removal of the Products or any accessories, apparatus, attachments or other devices. 7. Normal wears and tears. 8. The furnishing of accessories or supplies. 9. Removal, installation, and set-up service charges. 10. Damage by shipping carrier. 11. Incompatibility issue. 12. CP is not responsible for damages of any kind including, but not limited to, direct or indirect damages, lost profits, lost saving, or other special incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if MSI or any distributor, dealer, or authorized service provider has been advised or the possibility of such damages, or any claim by any other party. 13. CP reserves the right to change this policy without advance notice.
MSI Return Packing and Shipping Information
1. Remove all accessories and spare parts, and return ONLY the Bare product! CP is not responsible for accessories. Accessories will not be returned. DO NOT send any accessories to MSI, including, but not limited to: • Adapters • Back Panel • Cables • Drivers • Software • Literature • Manuals • Mounting Brackets 2. Use original packing when possible. • Enclose each motherboard, graphics card, and optical drive in an ESD (electrostatic discharge) bag. If packing more than one product, use a separate container for each product. • Warranty is void if the any seal or label is removed or damaged. 3. You must pay shipping charges for all shipments from you to MSI. • Ship your returned product(s) to MSI using the carrier of your choice. We suggest that you select a method with ability to trace shipment. CP is not responsible for shipments for which the carrier cannot provide proof of delivery. • If your product is under warranty, MSI will pay for shipment of repair/replacement products from MSI to you via UPS or Fed-x Ground Service. • You must pay all applicable duties and customs charges for shipments to and from CP. • CP is not responsible for loss or damage during shipment. We suggest that you purchase freight insurance on your shipments. • NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorization from CP. Shipments arriving at MSI with charges due are subject to being returned (un-repaired) with all charges, including return expenses, due and payable by the originator. If your RMA is for multiple units, CP may return these units to you in separate shipments as repaired units become available. To avoid the additional costs associated with multiple shipments, you may request that CP hold all units for a single shipment. To do so, contact Customer Service with your RMA number.
Useful Information:
1. How to locate MSI motherboard's serial number? 2. Customer Service Department Contact Information: Tel: 626 581 3001 Fax: 626 581 1551 Operating Hours: Mon – Fri 9:00AM ~ 5:30PM (PST) You must request a RMA number first before sending the product to CPRMA department. Mailing Address: ATTN: RMA Department 901 Canada Court City of Industry, CA 91748 3. Technical Support Online Resources: CP Support Guides BIOS Support Center FAQ On-line Technical Support Request Form (all requests will be replied via e-mail) 4. Technical Support Contact: Tel: 626 581 3001 Fax: 626 581 7721 Operating Hours: Monday-Thursday 7:30AM - 5:30PM (PST) Friday 8:30AM - 4:00PM (PST) We'd like to hear from you. Please let us know your questions or comments on our warranty policy. Thank you for your support of CP and products.